Refund policy

At Y-Square Gallery, every nameplate is custom-made with great care and attention to detail. We value your trust and strive to deliver high-quality products that meet your expectations.

1. Returns

Since all our nameplates are custom-made and personalized, returns are not accepted once the order is confirmed, except in the following cases:

• Manufacturing defects
• Damage during transit (must be reported within 48 hours of delivery with supporting photos)
• Incorrect product received (different from what was ordered)

2. Return Request Process

To request a return or replacement, please follow these steps:

• Contact us at support@ysquareatelier.com within 48 hours of receiving your order.
• Mention the product details and clearly describe the issue.
• Attach clear photographs showing the defect or damage.

Our team will review your request and confirm eligibility.

3. Return Shipping

Once approved, you may choose one of the following options:

• Ship the product back to us yourself, or
• Opt for a return pickup arranged by us for a fee of ₹150 (or free, where applicable)

4. Replacements & Store Credit

• Upon successful inspection of the returned product, we will offer either a replacement or store credit, as applicable.
• Wherever possible, a replacement will be provided instead of a refund.

5. Refunds

• Refunds are applicable only in approved cases.
• Refunds will be processed after the product is received and inspected.
• The amount will be credited to the original mode of payment within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI.

6. Order Cancellations

• Orders can be cancelled within 24 hours of purchase.
• After 24 hours, as production begins, cancellations or refunds will not be possible.

7. Contact Us

For any return, replacement, or refund-related queries, please contact us at:
📧 support@ysquareatelier.com
📞 +91-62894 15732